Q&A

FAQ

Frequently Asked Questions

【Hotel / Guest rooms】
What has changed since the minor redesign?
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　　　　　　It's just a small token, but...
　　Here are the key points after the renovation!
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◎＜All ca…Continue reading
【Hotel / Guest rooms】
Please check again! 　"Regarding cancellations"
◆In case of a no-show without prior notice, 100% of the accommodation fee will be charged.

◆Cancellations made after 6 PM on the day of arr…Continue reading
【Hotel / Guest rooms】
(Payment on site) How to issue a receipt

Following a finding from an external audit, we will be changing our receipt issuance process as follows, in order to ensure proper tax proc…Continue reading
【Hotel / Guest rooms】
What about cleaning during consecutive stays?
■Room cleaning will not be provided during consecutive stays.(You can stay in your room.) We will only replenish towels.(doorknob)

■If you …Continue reading
【Hotel / Guest rooms】
Check-in and check-out times
Check-in is at 3 PM and check-out is at 11 AM.
*　If a specific check-in time is set for each accommodation plan, that time will take precede…Continue reading
【Hotel / Guest rooms】
Can I use electronic money?
At check-in, you can pay for your accommodation using various electronic payment methods.

Please feel free to ask for more details.(@^o^)/(…Continue reading
【Hotel / Guest rooms】
Is self-check-in available?
Self-check-in using a QR code is also available.Our reception staff is always on hand, so please feel free to ask them if you have any quest…Continue reading
【Hotel / Guest rooms】
About bathroom amenities
In accordance with the "Plastic Resource Recycling Law," we do not provide toothbrushes or razors in the bathrooms of our rooms.Please pick …Continue reading
【Hotel / Guest rooms】
Regarding the air conditioning in the room
Our hotel has a centralized air conditioning system, and it is not possible to use both cooling and heating simultaneously.Please understand…Continue reading
【Hotel / Guest rooms】
Early check-in, late check-out
All of these services are available for 1100 yen per hour.We may not be able to accommodate all requests, so if you wish to check in early, …Continue reading
【Hotel / Guest rooms】
What time is late-night check-in available?
You can check in even after midnight.After midnight, the main entrance will be closed, so please press the intercom at the night entrance in…Continue reading
【Hotel / Guest rooms】
Is there a curfew?
The front desk is open 24 hours a day.There is no curfew, but please use the night entrance at the back right of the main entrance if you ar…Continue reading
【Hotel / Guest rooms】
How many types of rooms are there?
There are five types of rooms available: single, semi-double, double, twin, and triple.We do not have Japanese-style rooms, tatami rooms, or…Continue reading
【Hotel / Guest rooms】
Wi-Fi in your room(internet)
High-speed Wi-Fi is available free of charge in all rooms.The password is displayed on the bedside table.We also provide LAN cables.We do no…Continue reading
【Hotel / Guest rooms】
Do you have a hair dryer?
All rooms are available.It's in the desk drawer.
High-powered hair dryers (free of charge, limited quantity) are also available for loan at …Continue reading
【Hotel / Guest rooms】
Types of pillows
The pillows in the guest rooms are made of down feathers.For customers who prefer other types of pillows, we also offer buckwheat hull and m…Continue reading
【Hotel / Guest rooms】
Refrigerator
There is an empty refrigerator available for your use.Please press the black switch on the top cabinet to use it.
【Hotel / Guest rooms】
Regarding accommodation for minors
If guests under the age of 18 are staying alone, a consent form from a parent or guardian is required.

Download consent form　→　https://miya…Continue reading